Collection of Data - 
 

As a Travel Agency, Hynds Travel Ltd collects personal information through customers purchasing travel arrangements. Personal information is also collected through our website (contact us page) and through social media (Facebook, Twitter).

Collecting & Processing Information 

When a client enters into a contract (Booking) with Hynds Travel Ltd, a customer file is created on our in-house, secure back office system (TARSC). The client will provide the information either verbally or in writing. The information will then be stored by the Hynds Travel Ltd staff member on the back office system. Information includes -

  • Names
  • Dates of Birth
  • Passport Information
  • Address
  • Contact Details
  • Travel Preferences

Information submitted through the website (Contact Us page), emails or on social media will predominantly relate to clients providing email or telephone contact information. This will be followed up on by a Hynds Travel Ltd member of staff.

Client data once stored in a customer file on TARSC, will then be used to comply with all tasks relating to their contract (Booking) with Hynds Travel Ltd. Information provided will be shared with third parties involved in the client contract with Hynds Travel Ltd (Booking). Third parties can include -

  • Tour Operator
  • Airline
  • Hotel
  • Car Rental Company
  • Transfer Company
  • Excursion Provider

 Information provided is likely to include the following -

  • Advance Passenger Information / Secure Flight program being submitted to airlines to comply with regulations 
  • Boarding Pass Issuing
  • Visa Applications
  • Car Rental Check In

Personal Information must be processed in such a way to ensure that the client contract (Booking) is delivered.

Application of new GDPR rules as of 25/05/2018

Hynds Travel Ltd requires third parties processing EU travellers personal information to meet with the new standards of data processing in the EU and the new GDPR rules (25/5/18).

To comply with the new regulations, Hynds Travel Ltd have updated our technical processes of dealing with and storing clients personal data. This is to ensure that clients are protected against any breaches of data that may occur. Clients information will be stored for 15 years but each individual has the right to access their own data. Clients can request access to their own personal data stored on our back office system (TARSC).  Should the client determine that they wish to remove their data after a period of time, this can be requested and subsequently actioned by a process of anonymization.

Information requests or personal data queries can be made by contacting -

Iain Hynds - iain@hyndstravel.com